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Messages/Offers
Documentation - Messages/Offers
Automate your customer responses and maximize your conversions
Presentation
The Messages/Offers tab allows you to automate responses to messages from your potential buyers. Configure personalized messages and automatic offers to maximize your conversions and save time.
Demo Video
Prerequisites
- FlowDino extension installed and activated
- FlowDino account with available message quotas
- Active connection to Vinted and/or Leboncoin
- Published articles with pending messages
- Response message configured in your FlowDino settings
Messages/Offers Interface
The interface is optimized to efficiently process your messages with specialized options for each platform.
Main areas
Discover the different areas of the messages interface:
📊 Message Counter
Displays in real time the number of messages awaiting response on each platform.
- Number of pending messages
💰 Offer Configuration
Configure automatic offers for Vinted with customizable discounts.
- Enable/disable offers
- Discount percentage
⚡ Automatic Processing
Launches the automatic sending process with real-time tracking.
- Single launch button
- Detailed progress bar
- Real-time status messages
- Emergency stop option
🔄 Multi-Platform Management
Interface adapted to the specificities of each sales platform.
- Vinted: Messages + Automatic offers
- Leboncoin: Follow-up responses
- Intelligent message detection
- Relevant message filtering
Usage
Follow this guide to efficiently automate your customer message responses.
Step-by-step guide
- Configure your response message in your FlowDino settings
- Connect to the target platform (Vinted or Leboncoin)
- Check the pending message counter
- Configure automatic offers (Vinted only)
- Click "Reply to messages"
- Monitor the process and final report
Message configuration
📝 Sample message example
Hello,
The earrings are handmade
If you have any questions please don't hesitate
Best regards Jeremy
⚙️ Customization
- Use a personal and warm tone
- Mention details specific to your products
- Offer your help for questions
- Keep a professional but accessible style
Platform specificities
🟢 Vinted
- Responds to favorite notifications
- Proposes automatic offers, if configured
- Configurable discount
🟡 Leboncoin
- Responds to follow-up messages
- Targets "Is your item still available?"
- Batch processing of all conversations
- Standardized response message
Best practices
⏰ Optimal timing
- Respond quickly (within 2h)
- Check 2-3 times per day
- Favor peak activity hours
💰 Offer strategy
- 10-15% discount is effective
- Stay within reasonable margins
- Test different percentages
📊 Performance monitoring
- Analyze your conversion rates
- Adjust according to results
- Listen to customer feedback
Favourites discount and offer replies
FlowDino handles two kinds of offers: the discount proposed when it replies to a favourite, and the automatic reply to offers you receive from buyers. Both are set per site and can be adjusted item by item. These options are available on sites that support favourite replies (except eBay and Etsy).
💰 Favourites discount
When replying to a favourite, FlowDino can send the potential buyer an offer using your discount rate.
- Open Site management
- In the site card, enable « Make an offer when replying to favourites »
- Enter the « Offer discount rate »
🤝 Offer replies
When a buyer makes you an offer, FlowDino automatically accepts or declines it based on your thresholds. The « Respond to offers » block is in the site card, just before « Make an offer when replying to favourites ».
- Respond to offers: turns the option on or off. Your rates are kept while it is off.
- Accept offers up to X%: an offer with a discount lower than or equal to X% is accepted automatically.
- For declined offers, counter-offer at Y%: an offer above X% is declined, and FlowDino sends a counter-offer with a Y% discount.
📌 Example
Item at €50, accept up to 10%, counter-offer at 5%: an offer of €46 (8% off) is accepted. An offer of €40 (20%) is declined, and FlowDino proposes €47.50 (5%).
🏷️ Per-item settings
On an item's form, the « Message replies » section, at the end of the form, shows a table: one row per site, one column per setting (Offer discount rate (Favourites), Accept offers up to, For declined offers, counter-offer at).
- Each column is entered as a discount (%), by default, or as the desired item amount (€), using the % / € switch in its header.
- The equivalent in the other unit is shown under each field: the resulting price for a rate, the discount for an amount.
- The amount is based on the item price and saved as a rate.
- Leave a cell empty to use the site setting, shown in grey.
⚖️ Priority
For each setting, the item's rate is used when set; otherwise, the site's rate applies. Offer replies are turned on or off at site level only.
⚡ Automation
The « Favourites reply » scheduled task also handles received offers. You can enable « Respond to offers » there and set both rates: they are also saved on the site.
📊 Quota
Offer replies have their own daily quota per site, « Offer replies », separate from favourite replies. It is shown on the dashboard and on the Pricing page, and resets every day.
Troubleshooting
🚨 Common errors
No messages to process
Problem: "0 messages to process" displayed
Solutions:
- Check that you have unread notifications
- Refresh the platform page
- Make sure you are logged in
- Wait a few minutes and try again
Message limit reached
Problem: "You have reached your response limit"
Solution: Wait for your quota renewal (24h) or upgrade to a higher plan.
Connection error
Problem: "[Platform] module unavailable"
Solutions:
- Refresh the platform page
- Log out and log back in
- Clear your browser cache
- Check your internet connection
Offers not created (Vinted)
Problem: Offers are not sent automatically
Solutions:
- Check that the "Make an offer" toggle is enabled
- Make sure the article has a defined price
- Check that the discount percentage is greater than 0%
- Check your offer quotas on Vinted
Received offers not handled
Problem: Buyer offers are neither accepted nor declined
Solutions:
- Check that « Respond to offers » is enabled on the site
- Check the acceptance and counter-offer rates, on the site or on the item
- Check on the dashboard that you still have « Offer replies » quota left today
💡 Optimization tips
To maximize your conversions:
📝 Messages
- Write a personalized message
- Use a warm tone
- Be informative
⏱️ Timing
- Quick response (2h max)
- Regular checking
- Optimal hours
💰 Offers
- Attractive discounts (10-15%)
- Respect your margins
- Test percentages